Welcome to the Graded Goods FAQ page! If you cannot find the answer you are looking for below, please do not hesitate to contact our support team at support@gradedgoods.shop.
🚚 Shipping & Delivery
How long will it take to receive my order? We pride ourselves on fast fulfillment. Orders have a processing time of 0 to 1 business days. Once your package is handed over to the carrier, standard shipping takes 3 to 5 business days.
Will I receive a tracking number? Yes! As soon as your order has been processed and a shipping label is created, you will receive a Shipment Confirmation email containing your tracking number. Tracking links typically become active within 24 hours.
What should I do if my package says delivered, but I haven't received it? Please check with your neighbors, look around your porches and doors, or contact your local post office/carrier branch. If you still cannot locate your package, contact us within 48 hours so we can investigate.
📦 Returns & Refunds
What is your return policy? We offer a 30-day return policy from the date of delivery. To be eligible for a return, the item must be unused, unopened, and in the exact same condition that you received it, including all original packaging and factory seals.
Can I return a hobby box or pack if I already opened it? No. Due to the nature of the collectible and trading card market, any sealed products (such as hobby boxes, packs, or graded items) that have been opened, tampered with, or had their factory shrink-wrap removed are strictly non-returnable and non-refundable.
What happens if my item arrives damaged? If your item is damaged during transit, please contact us at support@gradedgoods.shop within 48 hours of delivery. Include your order number and clear photos of both the damaged shipping box and the item itself so we can make it right.
🃏 Products & Authenticity
Are your sealed boxes and packs authentic and unsearched? Absolutely. We guarantee that all sealed products are 100% authentic. We source our inventory strictly through trusted channels and authorized distributors. Our products are never weighed, searched, or resealed.
What if my sealed box is missing a "guaranteed hit" or contains damaged cards? Graded Goods is not responsible for the contents or manufacturing defects inside factory-sealed products. If you encounter issues like missing hits, miscut cards, or collation errors, you will need to contact the manufacturer's Quality Assurance department directly (e.g., Topps, Panini, The Pokémon Company). We recommend keeping your original box, wrappers, and receipt for your claim.
💳 Orders & Account
Can I change or cancel my order after it has been placed? Because we process orders in 0 to 1 business days, the window to cancel or change an order is very small. If you need to make a change, email us immediately at support@gradedgoods.shop. Once an order has been shipped, it cannot be canceled or modified.
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout options like PayPal, Apple Pay, and Google Pay.
Still have questions?
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Email us: support@gradedgoods.shop
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Mailing Address: 123 W Main St, Lexington, Kentucky 40507, United States
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Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM EST