Last Updated: July 22, 2026

At Graded Goods, we take pride in sourcing and supplying high-quality, authentic items. Because our catalog primarily consists of collectibles, trading cards, and sealed hobby boxes, our warranty policies differ from those of standard retail goods.

Please read the following information carefully regarding warranties and guarantees on your purchases.

1. General Warranty Disclaimer

All collectible items, trading cards, and sealed products sold on gradedgoods.shop are provided "as is" without any explicit or implied warranties from Graded Goods, except as explicitly outlined in this policy or required by law. We do not offer extended warranties or performance guarantees on collectible merchandise.

2. Authenticity Guarantee

We guarantee that all sealed products, hobby boxes, and individual graded items sold by Graded Goods are 100% authentic. We strictly source our inventory through authorized distributors and trusted channels to ensure that no products have been searched, weighed, resealed, or tampered with in any way prior to shipment.

3. Manufacturer Defects (Inside Sealed Products)

Graded Goods is not responsible for the contents of factory-sealed boxes or cases. Once the factory seal or shrink-wrap is removed, we cannot offer replacements, warranties, or refunds.

If you experience issues with the contents of a newly opened, factory-sealed product, you must address the issue directly with the manufacturer (e.g., The Pokémon Company, Topps, Panini, Upper Deck). Examples of manufacturer issues include:

  • Missing guaranteed "hits" (autographs, memorabilia cards, etc.).

  • Factory-damaged, miscut, or misprinted cards.

  • Collated errors or missing packs within a sealed box.

Most major trading card manufacturers have dedicated Quality Assurance or Customer Care departments to handle these specific claims. We recommend keeping your original box, wrappers, and purchase receipt from Graded Goods, as manufacturers typically require these to process a defect claim.

4. Condition Upon Arrival

While we do not warrant the manufacturing quality of the items inside sealed boxes, we do guarantee that your item will arrive in the condition described on our storefront.

If your item sustains physical damage to the exterior packaging during transit, this is covered under our Return and Refund Policy. You must contact us at support@gradedgoods.shop within 48 hours of delivery, including clear photographs of the shipping box and the damaged product, so we can initiate a resolution.

5. Third-Party Graded Items

For items sold that have been previously authenticated, graded, and encased by third-party grading companies (e.g., PSA, BGS, CGC), Graded Goods makes no additional warranties regarding the assigned grade. Any disputes regarding the condition assessment, label errors, or casing defects of a graded card must be taken up with the respective grading company.

6. Contact Information

If you have questions regarding the authenticity of a product or need guidance on how to contact a manufacturer for a defect claim, please reach out to us:

  • Brand Name: Graded Goods

  • Website: gradedgoods.shop

  • Email: support@gradedgoods.shop

  • Address: 123 W Main St, Lexington, Kentucky 40507, United States