Refund Policy

Last Updated: July 22, 2026

Thank you for shopping at Graded Goods (accessible via gradedgoods.shop). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

You have 30 calendar days from the date you received your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unopened, and in the same condition that you received it.

  • It must be in its original packaging (including any plastic wrap, seals, or tags intact).

  • You must have the receipt, invoice, or proof of purchase.

Note on Collectibles/Sealed Products: Due to market volatility and the nature of collectible items, any sealed products (such as hobby boxes, packs, or graded items) that have been opened, tampered with, or had their factory shrink-wrap removed are strictly non-returnable and non-refundable.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@gradedgoods.shop with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Securely pack the item in its original packaging to ensure it is not damaged during transit.

Unless the return is a result of our error (e.g., you received an incorrect or defective item), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive your item at our facility, our team will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, PayPal).

  • Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's or bank's policies (usually 5 to 10 business days).

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@gradedgoods.shop within 48 hours of delivery.

Please include your order number and clear photographs of the damaged packaging and product so we can evaluate the issue and make it right.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Final Sale items or clearance merchandise.

  • Gift cards.

  • Items that show obvious signs of use, wear, or missing parts not due to our error.

6. Contact Us

If you have any questions about how to return your item to us, or if you need assistance with an ongoing return, please reach out to us using the information below:

  • Brand Name: Graded Goods

  • Website: gradedgoods.shop

  • Support Email: support@gradedgoods.shop

  • Mailing Address: 123 W Main St, Lexington, Kentucky 40507, United States